Instant Messaging

Instant Messaging can be accessed by young people living in Stoke-on-Trent

Enter your postcode at Find your local council to find out if you can access Stoke-on-Trent City Council’s services.

If your postcode tells you that you can access Staffordshire County Council’s services then please click here for support.

Our Instant Messaging Service is Available 

When you come through for a chat we ask you for 5 pieces of information:

This helps us see when and how many times you have used the service and helps us to plan future delivery of Speak up Space. Remember if you would prefer to remain anonymous, that’s okay. Just give a first name and initial or a nickname.


This helps us to find out which age groups are using the service helping us to understand how we can best reach and support all different age groups.

Gender identity is important to us and helps us to. make sure that Speak Up Space is reaching and supporting everyone in a way that works for them,

Speak up Space wants to be available to all young people in Stoke-on-Trent so that everyone can benefit from support when they need help. If we understand who is using Speak up Space we can promote the work we do to any groups who. may be missing out on support.

Your postcode helps us to see which areas of Stoke-on-Trent are using Speak Up Space so that we can promote the work that we do in the areas that are missing out. If you prefer to remain anonymous it’s okay to just give us the first 3 digits of your postcode and your home town.